VMware supports our customers' technical issues each day with new problems to solve. Our local technical teams collaborate to fix customers' issues. Our customers rely on us to help them ensure their VMware environments are stable and working as they should.
Your key role will involve providing support to our customers using VMware's solutions. You will be tasked with and be involved in researching, reproduction, and troubleshooting to resolve our customers' issues.
All our engineering roles involve great coordination with your colleagues, monitoring our customer’s specific requests, and providing solutions to help our customers.
We need someone that is interested in container platforms like Cloud Foundry and Kubernetes and willing to dive-in with our internal partners to drive customer success, implementation issues and be a champion for the solution. You will need to balance the requirements set by our business units and Global services.
・Understand the needs of customers, their urgency to have issues resolved so that their environments are stable and fully productive.
・A logical approach to problem-solving and troubleshooting technical problems
・A desire for learning new technologies and a willingness to understand how to utilize them in a customer-facing environment.
・Able to handle escalations with demanding customers at a technical and management level, to communicate with other technical and non-technical stakeholders to explain the nature of technical issues and to research problems and document their solutions
・Demonstrated ability to manage time efficiently, balancing competing priorities
・Experience of mentoring and coaching junior team members
・Experience of Linux and Windows operating systems, network administration, and networking protocols/functions (e.g., HTTP, HTTPS, SSL/TLS, SMTP, DNS)、IaaS/Cloud Infrastructure (e.g., Google Cloud Platform, Azure, AWS, OpenStack, vSphere, etc.)